Chatbot For Government Employees In Education Department

Authors

  • Ponnam Shilpa sri Assistant Professor, Department of CSE(Artificial Intelligence and Machine Learning)
  • k Chandra Sekhar Associate Professor IT Department, Maturi Venkata Subba Rao Engineering College, Telangana- 501510, India
  • Vishnawa Akshitha BTech 4th Year Students, Department of CSE(Artificial Intelligence and Machine Learning)
  • Karnala Chandhana BTech 4th Year Students, Department of CSE(Artificial Intelligence and Machine Learning)
  • Kuruba Radha BTech 4th Year Students, Department of CSE(Artificial Intelligence and Machine Learning)
  • Pandiri Venkata Harshini

DOI:

https://doi.org/10.63278/mme.vi.1682

Keywords:

Chatbot, Natural Language Processing, Zephyr-7B, Event Scheduling, Desktop Notifications.

Abstract

Government employees in the education sector often encounter delays and inefficiencies due to inadequate systems for task scheduling and query resolution. This paper proposes a chatbot-based helpdesk to address these issues by providing instant answers to frequently asked questions and integrating task management features like desktop reminders. Leveraging advanced NLP techniques and the Hugging Face Zephyr-7B model via API, the system delivers accurate, AI-powered responses even for complex queries not covered in the FAQ dataset. Built using Gradio and Python, the chatbot offers a user-friendly interface, aiming to streamline workflows and enhance communication within the sector.         

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How to Cite

sri, Ponnam Shilpa, k Chandra Sekhar, Vishnawa Akshitha, Karnala Chandhana, Kuruba Radha, and Pandiri Venkata Harshini. 2025. “Chatbot For Government Employees In Education Department”. Metallurgical and Materials Engineering, May, 1138-43. https://doi.org/10.63278/mme.vi.1682.

Issue

Vol. 31 No. 5 (2025)

Section

Research

License

Copyright (c) 2025 Ponnam Shilpa sri, k Chandra Sekhar, Vishnawa Akshitha, Karnala Chandhana, Kuruba Radha, Pandiri Venkata Harshini

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