PARVEEN, Nargis; AFSHAN, S Noor; SRIVASTAVA, Priyanka; HAJJAJ, Rula Y; OSMAN, Hadia A.; ADAM, Nada A.; ALOTAIBI, Nouf Mutlaq S; ALQAHTANI, Shama Mashhour M. The Role of Chatbots in Customer Service: Examining Language Use and Its Impact on Customer Satisfaction . Metallurgical and Materials Engineering, [S. l.], v. 31, n. 1, p. 403–407, 2025. DOI: 10.63278/1262. Disponível em: https://metall-mater-eng.com/index.php/home/article/view/1262. Acesso em: 1 may. 2026.